Otley, West Yorkshire, England, United Kingdom
Phily's Country Crafts

Bringing the country home

Privacy Policy

1.     Introduction

This privacy policy explains how we use the information we process about you and your rights in respect of this information.

You agree that by providing your personal data to us, you are consenting to its use as detailed in the sections below. When you are providing personal data about others, you have the consent of these individuals to supply us with their personal data. We may be unable to offer you any of our products or services unless you provide explicit consent for the collection and use of sensitive personal data under the General Data Protection Regulation (GDPR).

2.     Who we are

We, us, our means Phily's Country Crafts. We are the data controller of the personal data that you provide to us.

2.1          How to contact us

Please contact us if you have any questions about our privacy policy or the information we hold about you by emailing us at:


3.     How we use your information

When you contact us, whether by phone, email, through our websites or otherwise, we collect information about you. We only collect information that’s relevant to the request you have made.

3.1       What type of information do we collect

Personal information provided by you:




Contact details including email address and telephone numbers 

Transactions and payments made to us for you

4. Why do we keep your information

  • To carry out internal analysis to support the pricing of products and related services including, monitoring customer demographics, market trends or pricing analysis.  
  • To market additional products and services to you. 
  • To record your marketing preferences in connection with products.
  • We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them. 

We must always have a legal basis for processing your information. For each purposes of processing your information, we have set out our legal basis here.



We process personal information for different purposes on the following legal bases:

  • To pursue our legitimate interests. We process your information to meet our legitimate interests when we use your information to provide you with the Digital Services and related content, products or services, to communicate with you and for our advertising and marketing purposes.  For example, our legitimate interests include making improvements to, customizing and understanding how you interact with the Digital Services and related content, products or services, and sending you communications about products and services we think may be of interest to you.   

  • With your consent. We obtain your consent to process your information when we are required to do so by law.  If consent is the legal basis on which we process your personal information, you can withdraw your consent at any time by contacting us using the information provided in the “Contact Us” section below.

6. Social Media Platforms. If you interact with social media widgets, share content using social media share buttons, or access features of the Digital Services that contain content or features provided by Social Media Platforms, the relevant Social Media Platforms collect information.  We encourage you to review the privacy policies of the Social Media Platforms that you engage with to understand their privacy practices, which we do not control.



Direct Marketing Opt-Outs

  • Email marketing.  You can opt out of receiving marketing or promotional emails from us or third parties (where you have chosen to receive third party communications or other types of communications from us, as required by law) by clicking on the “unsubscribe” link contained in such emails.  Please keep in mind that if you opt out of receiving marketing or promotional emails, we will still send you transactional emails or other communications relating to your use of the Digital Services (e.g., to confirm your subscription, to inform you of changes to a Digital Service or in response to your password recovery request).